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Privacy Policy

Last updated: July 27, 2026

Kingdom HVAC Solutions ("Kingdom," "we," "our," or "us") provides heating, cooling, ventilation, installation, repair, maintenance, and related HVAC services in Alberta.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website and when you contact us about our services.

We handle personal information in accordance with Alberta's Personal Information Protection Act ("PIPA") and other applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA") where it applies.

1. Personal Information We Collect

Information you provide

When you use our contact form, request service or a quote, call us, email us, or otherwise communicate with us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Property or service address
  • Preferred contact method
  • The HVAC service you are requesting
  • Information about your furnace, air conditioner, ventilation, garage heater, indoor-air-quality equipment, or other system
  • Photos, documents, messages, and other information you choose to provide
  • Appointment, quote, invoice, warranty, and service-history information

Please do not send sensitive personal or financial information through the general website contact form unless we specifically request it through an appropriate method.

Information collected automatically

When you visit the website, certain technical information may be collected through cookies, local storage, tags, and similar technologies. Depending on your consent choice, this may include:

  • Internet Protocol address
  • Browser and device type
  • Approximate location
  • Pages viewed and time spent on the website
  • Referring website or campaign
  • Clicks, scrolling, mouse movements, and other website interactions
  • Analytics identifiers

2. Cookies and Analytics Consent

The website uses a consent tool that keeps non-essential analytics disabled unless you choose to accept them.

The consent tool stores your preference in your browser's local storage so the website can remember your choice. This storage is necessary to operate the consent system.

You may:

  • Accept analytics
  • Reject non-essential tracking
  • Change or withdraw your choice at any time through the Cookie Settings link on the website

Rejecting analytics will not prevent you from using the main features of the website.

3. Analytics Services

If you accept analytics, we may use:

Google Analytics and Google Tag

Google Analytics helps us measure website traffic, understand how visitors find and use the website, and improve website performance. Google may process device, browser, referral, page-view, interaction, and approximate-location information.

Microsoft Clarity

Microsoft Clarity helps us understand how visitors interact with the website through tools such as heatmaps and session recordings. Clarity may collect clicks, scrolling, mouse movements, device information, page structure, and other website interactions. Input fields are masked by default by Clarity.

We do not currently activate advertising or retargeting pixels through this consent tool. If we add them later, we will update this Privacy Policy and the consent choices before activating them.

4. How We Use Personal Information

We may use personal information to:

  • Respond to questions, quote requests, and service inquiries
  • Contact you about requested HVAC services
  • Schedule appointments and dispatch technicians
  • Assess equipment, property, or service requirements
  • Prepare estimates, quotes, work orders, invoices, and service records
  • Perform installations, repairs, maintenance, and warranty-related work
  • Provide customer support and follow-up
  • Improve the website and understand website performance
  • Protect our website, systems, customers, technicians, and business
  • Meet legal, safety, insurance, accounting, tax, and record-keeping obligations
  • Establish, exercise, or defend legal rights

We limit collection, use, and disclosure to purposes that are reasonable and appropriate in the circumstances.

5. Consent

We obtain consent where required by law. Consent may be express or implied depending on the sensitivity of the information and the circumstances.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from responding to an inquiry or completing a requested service.

6. How We Share Personal Information

We do not sell personal information.

We may disclose personal information:

  • To employees, technicians, subcontractors, suppliers, or service partners involved in your requested work
  • To website, form, hosting, email, scheduling, payment, accounting, and technology providers
  • To manufacturers, distributors, warranty administrators, or insurers where reasonably required
  • When you direct or consent to the disclosure
  • To comply with a law, court order, regulatory requirement, or lawful request
  • To investigate fraud, security incidents, misuse, safety concerns, or threats
  • In connection with a business reorganization, sale, or transfer, subject to appropriate safeguards

Service providers and contractors receive only the information reasonably needed for their role.

7. Service Providers and Processing Outside Canada

Our service providers may include:

  • Webstudio for website hosting and form submissions
  • Google for analytics and tag services
  • Microsoft for Clarity analytics
  • Email, file-storage, scheduling, accounting, payment, and security providers
  • Equipment manufacturers, suppliers, and warranty administrators where relevant to a service request

Some providers may process or store information outside Alberta or Canada. Information processed in another jurisdiction may be subject to that jurisdiction's laws and lawful access requirements.

You may contact our Privacy Officer for more information about service providers and cross-border processing.

8. Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to inquiries and provide requested services
  • Maintain quote, service, invoice, warranty, and safety records
  • Meet tax, accounting, legal, insurance, and regulatory obligations
  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we securely delete, destroy, or anonymize it where reasonably possible.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access controls, passwords, secure cloud services, device protections, backups, and limited access to customer information.

No website, email system, or storage service can be guaranteed to be completely secure. If a privacy incident occurs, we will investigate and take any notifications or other steps required by law.

10. Your Privacy Rights

Subject to applicable law, you may request:

  • Access to personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Information about how your personal information has been used or disclosed
  • Withdrawal of consent
  • Deletion of information that we are no longer required to retain

We may need to verify your identity before completing a request. Some legal exceptions may apply.

11. Third-Party Websites

The website may link to third-party websites or services, including manufacturers, financing providers, review platforms, maps, or social-media services. We are not responsible for the privacy, security, or content practices of those third parties.

12. Children's Privacy

Our website and services are intended for property owners, tenants, businesses, and adults arranging HVAC services. We do not knowingly collect personal information from children through the website.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Material changes may also be communicated in another reasonable manner.

14. Contact Our Privacy Officer

Questions, requests, or complaints about this Privacy Policy or our handling of personal information may be directed to:

Privacy Officer Kingdom HVAC Solutions Sherwood Park, Alberta, Canada Email: [email protected] Phone: (780) 995-6697

If we cannot resolve a privacy concern, you may also contact the Office of the Information and Privacy Commissioner of Alberta.